Shipping Policy

Last updated: 12 August 2026

This Shipping Policy explains how orders placed on the Dreaming Cap website are processed, dispatched and delivered.

1. Order processing

We aim to dispatch orders within 1–2 business days after the order has been placed and payment has been confirmed.

Business days are Monday to Friday, excluding UK bank holidays.

During busy periods, product launches, promotional campaigns or unforeseen operational delays, dispatch may take slightly longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.

2. UK shipping

We currently offer free standard shipping within the United Kingdom.

Estimated UK delivery time after dispatch:

2–5 business days

Delivery times are estimates and may vary depending on the carrier, destination, public holidays, weather disruption, strikes, or other circumstances outside our control.

3. Shipping methods and carriers

We use reputable postal and courier services, such as Royal Mail or similar tracked delivery providers, depending on the size, destination and availability of the service.

The available shipping options, costs and estimated delivery times will be shown at checkout before you complete your order.

4. International shipping

International shipping may be available to selected countries and regions.

If international shipping is available for your delivery address, the available shipping options and costs will be shown at checkout.

Estimated international delivery time after dispatch:

5–15 business days, depending on the destination country and local customs processing.

International delivery times are estimates only and may be affected by customs checks, postal delays, local holidays, strikes, or other circumstances outside our control.

5. Customs duties, import taxes and local charges

For orders delivered outside the United Kingdom, customs duties, import VAT, taxes, handling fees or other local charges may apply.

Unless expressly stated otherwise at checkout, international orders are shipped on a Delivered At Place (DAP) basis. This means that the customer is responsible for paying any customs duties, import taxes, handling fees or other local charges required by the destination country.

Dreaming Cap is not responsible for delays caused by customs clearance or for any charges imposed by customs authorities or local delivery partners.

If you refuse to pay customs duties, taxes or local charges and the parcel is returned to us, we may deduct any return shipping costs, customs charges or handling fees incurred from any refund due, where permitted by law.

6. Tracking

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Please allow up to 24 hours for tracking information to update after dispatch.

Some delivery services may offer limited tracking, depending on the destination country and carrier.

7. Delivery address

Please make sure your delivery address is complete and accurate before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated delivery information provided at checkout.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible. We will do our best to update the address before dispatch, but we cannot guarantee changes once the order has been processed or shipped.

8. Failed delivery or returned parcels

If a parcel cannot be delivered because of an incorrect address, failed delivery attempt, refusal of delivery, non-collection, or failure to pay customs duties or local charges, the parcel may be returned to us.

If the parcel is returned to us, we will contact you to discuss either:

• resending the order, subject to any additional shipping costs; or

• refunding the order, less any delivery, return, customs or handling costs incurred, where permitted by law.

9. Delayed or missing orders

If your order has not arrived within the estimated delivery timeframe, please check your tracking information first, where available.

If you still need help, please contact us with your order number and delivery address.

For UK orders, please contact us if your order has not arrived within 7 business days after dispatch.

For international orders, please contact us if your order has not arrived within 20 business days after dispatch.

We will investigate with the carrier and do our best to resolve the issue.

10. Pre-orders or launch orders

If a product is sold as a pre-order, launch order or early-access order, the estimated dispatch date will be stated on the product page or at checkout.

Any delivery estimate for a pre-order starts from the date the item is dispatched, not from the date the order is placed.

If the expected dispatch date changes significantly, we will contact you using the email address provided at checkout.

11. Delivery restrictions

We may be unable to deliver to certain countries, regions, PO boxes, freight-forwarding addresses, military addresses, hotels or temporary accommodation addresses.

If we are unable to deliver to your address after your order has been placed, we will contact you and, where necessary, cancel and refund your order.

12. Your statutory rights

Nothing in this Shipping Policy affects your statutory rights.