Legal Notice

Last updated: 12 August 2026

This Legal Notice applies to the website www.dreamingcap.com and to the sale of Dreaming Cap products through this website.

1. Website operator

This website is operated by:

The Truexperts Ltd
Company registered in England and Wales
Company number: 12766446
Registered office: 28 Holyport Road, London, England, SW6 6LZ

Dreaming Cap is a trading name and product brand of The Truexperts Ltd.

Email: customerservice@dreamingcap.com

2. Contact

For customer service, product enquiries, order questions or website-related issues, please contact us at:

customerservice@dreamingcap.com

We aim to respond to customer enquiries within a reasonable timeframe during normal UK business days.

3. Website purpose

This website provides information about Dreaming Cap products and allows customers to purchase products directly online, where available.

The information on this website is provided for general consumer information only. While we try to keep all information accurate and up to date, we do not guarantee that all content will always be complete, current or free from errors.

We may update, change, suspend or remove any part of the website at any time without notice.

4. Product information

We make reasonable efforts to describe our products accurately, including their main features, intended use, materials, sizing, price, delivery information and applicable limitations.

Dreaming Cap is a travel sleep accessory designed to help reduce forward head movement while resting in a seated position. It is not a medical device, safety device or child product.

Customers should read all product information, warnings, instructions and suitability guidance before use.

The product should only be used as described on the website and in any accompanying product instructions. It should not be used by children, while driving, or in any situation where its use may be unsafe, prohibited or disruptive to others.

Transport-provider rules may vary. Customers are responsible for checking whether use of the product is permitted by the relevant airline, train operator, coach company or other transport provider.

5. Prices and availability

All prices shown on the website are displayed in the currency stated at checkout.

We reserve the right to change prices, product availability, discounts, promotions and delivery options at any time. Any changes will not affect orders that have already been accepted, unless there has been an obvious pricing or technical error.

Where delivery costs, taxes or other charges apply, these will be shown or explained before the customer completes the order.

6. Orders, shipping, returns and privacy

Purchases made through this website are also subject to our other website policies, including where applicable:

• Terms of Service

• Shipping Policy

• Refund / Return Policy

• Privacy Policy

• Cookie Policy

Customers should read these policies before placing an order.

Nothing in this Legal Notice affects your statutory consumer rights.

7. Intellectual property

All content on this website, including text, images, photographs, videos, graphics, logos, product names, product descriptions, layouts, designs and other materials, is owned by or licensed to The Truexperts Ltd unless otherwise stated.

The name Dreaming Cap, the Dreaming Cap product concept, related branding, product images and product designs may be protected by trade mark rights, design rights, copyright and other intellectual property rights, whether registered or unregistered.

You may view and use the website for personal, non-commercial purposes only.

You must not copy, reproduce, modify, distribute, publish, display, sell, exploit or use any part of this website or its content for commercial purposes without our prior written permission.

8. Trade marks and design rights

Dreaming Cap™ is a trade mark of The Truexperts Ltd.

The Dreaming Cap product design, visual appearance, technical drawings, product photography, packaging, website content and related brand assets may be protected by UK, EU and/or international intellectual property rights.

No licence or right to use any trade mark, design, logo, product image or other intellectual property is granted by your use of this website.

9. Third-party links

This website may contain links to third-party websites, platforms or services.

These links are provided for convenience only. We do not control and are not responsible for the content, policies, accuracy, availability or practices of third-party websites.

The inclusion of a third-party link does not imply endorsement, approval or association unless expressly stated.

10. Website availability and security

We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, secure, error-free or free from viruses or harmful components.

Customers are responsible for using appropriate security measures when accessing the website, including antivirus software and secure internet connections.

We are not responsible for loss or damage caused by events outside our reasonable control, including internet failures, hosting interruptions, cyber incidents, technical faults or third-party service failures.

11. Limitation of liability

Nothing in this Legal Notice excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

Subject to the above, we are not liable for:

• indirect or consequential loss;

• loss of profit, revenue, business or opportunity;

• loss caused by misuse of the product;

• loss caused by failure to follow product instructions, warnings or suitability guidance;

• loss caused by use of the product in unsuitable seats, vehicles or travel conditions;

• loss caused by transport-provider restrictions or refusal to allow product use;

• loss caused by third-party websites, carriers, payment providers or service providers.

This does not affect your statutory rights as a consumer.

12. Consumer rights

If you are purchasing as a consumer, you have legal rights in relation to goods that are faulty, not as described or not fit for purpose.

You may also have cancellation and return rights for online purchases, subject to applicable law and the terms set out in our Refund / Return Policy.

Nothing in this Legal Notice, our Terms of Service or any other website policy is intended to remove or reduce your statutory consumer rights.

13. International customers

If you access this website or purchase products from outside the United Kingdom, you are responsible for complying with any local laws that apply to you.

We do not guarantee that the website, products, product descriptions, warnings or materials are appropriate or available for use in every country.

For international orders, customs duties, import taxes, local charges and delivery restrictions may apply, as explained in our Shipping Policy.

14. Governing law and jurisdiction

This Legal Notice is governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction over disputes arising in connection with this website or this Legal Notice.

If you are a consumer resident outside England and Wales, you may also benefit from mandatory consumer protection rights in your country of residence. Nothing in this Legal Notice affects those mandatory rights where they apply.

15. Changes to this Legal Notice

We may update this Legal Notice from time to time.

The latest version will always be published on this page, with the date of the most recent update shown at the top.

By continuing to use the website after changes are published, you accept the updated Legal Notice.